Privacy Policy | Stay Q.

EFFECTIVE DATE: 19/11/2024

At Stay Q, we respect your privacy and are committed to protecting the personal information you provide when you visit our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth) and relevant state laws in Victoria, Australia.

By accessing and using www.stayq.au, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you use our website:

Personal Identification Information: Your name, email address, phone number, and other details you provide when you interact with our website (e.g., during account registration or contact forms).
Non-Personal Information: Usage data, browsing history, device information, and demographic details, such as your IP address, browser type, and geographic location.
Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your user experience, track site usage, and improve our services. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services.
To improve, personalise, and optimise your experience on the website.
To communicate with you, including sending updates, promotions, and other relevant information (with your consent).
To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with third-party service providers or partners for the following purposes:

To facilitate website functionality (e.g., hosting, payment processing, and analytics).
To comply with legal obligations or respond to lawful requests from government authorities.
With your consent, for marketing purposes.

Any third parties we share your data with are required to handle your information securely and in accordance with applicable laws.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

As a resident of Australia, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to legal or contractual requirements.
Opt-Out: You can withdraw your consent for us to use your data for marketing purposes at any time.

To exercise any of these rights, please contact us at hello@stayq.au.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely dispose of it.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or process personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at hello@stayq.au